Udacity's mission is to train the world's workforce in the careers of the future. We partner with leading companies to learn how technology is transforming industries, then teach the critical tech skills that individuals need for new and better jobs, and companies are looking for in their workforce. With Nanodegree programs ranging from AI and Azure to Data Science, Robotic Process Automation, and Cybersecurity, our online training platform helps even the busiest learners prepare themselves for the most in-demand tech roles.
Udacity's unique learning model of real-world projects and experts and mentors available 24/7 enables an unprecedented degree of engagement with our students, and we are with them through every step of their learning journey—from the first moment a marketing team member might answer a question, to the penultimate moment when a career team member receives word that a graduate has gotten a new job. Always putting Students First guides us as we continue our mission to bring the highest quality learning possible, to as many learners as we can possibly reach.
Learn online and earn valuable credentials from top universities like Yale, Michigan, Stanford, and leading companies like Google and IBM. Join Coursera for free and transform your career with degrees, certificates, Specializations, & MOOCs in data science, computer science, business, and dozens of other topics. Monday through Friday 9am-5pm PST. General Inquiries. We love to hear your stories! Send us fanmail at. Email support is easy for all registered users - just remember to provide your Instructables member name along with your support inquiry. At Udacity, the Student Experience Operations team is deployed to provide world class customer experience to our student base. We are looking for a Social Support Specialist to help learners find resolutions to their problems in a timely manner through social media. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates. Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient. Identify common customer challenges and actively suggest better solutions.
Focused on self-empowerment through online and blended learning, Udacity is making innovative technologies such as self-driving cars available to a global community of aspiring technologists, while also enabling learners at all levels to skill up with essentials like programming, web and app development.
At Udacity, the Student Experience Operations team is deployed to provide world class customer experience to our student base. We are looking for a Social Support Manager to help learners find resolutions to their problems in a timely manner through social media.
This is a chance to affect thousands of students around the world who come to Udacity to improve their lives.
Your Responsibilities
- You will work within our Student Experience Operations team and be a key stakeholder in our Social Support Program
- Experience in Online Reputation management (ORM), escalation management on Social media.
- You will develop robust, integrated social media strategies to provide proactive support through social media
- Ability to promptly resolve learner issues and provide a delightful customer experience
- Measuring and reporting performance of social care campaigns (ROI, KPIs)
- Utilizing strong analytical ability to evaluate support tickets and user search behaviour to enhance social media content calendar
- Work in a test and learn environment that allows the team to constantly find new ways to unblock learners
- Stay up-to-date on social customer service best practices and industry trends
- Create and maintain workflows to escalate social media posts to Udacity Support helpdesk
What we value
- 3+ years of experience as a Social Media Specialist or similar role
- You are familiar with social media management softwares, especially Sprout Social
- Strong understanding latest trends across social media channels
- Attention to detail, time management skills and exceptional initiative & follow up skills
- You have deep customer empathy
- You have excellent written and verbal English grammar and language skills
Preferred Experience
- You are familiar with Web Analytics (Google Analytics, Amplitude)
- You are familiar with Zendesk
- Basic understanding of SEO
- Ability to create designs using Sketch, Figma, Adobe Illustrator
- Industry experience in EdTech
You will receive
- An amazing team to support your success and growth on the Udacity Student Experience Operations Team
- A competitive base salary
- Top-end bonus structure that rewards you for meeting and exceeding goals
- Pre-IPO stock options
Consider applying if your experience is close to what we described above. We look for people with exceptional potential, as we know highest performing teams include people of diverse backgrounds, perspectives, and life experiences.
Audacity Customer Service Number
Udacity is committed to creating economic empowerment and a more diverse and equitable world. We have partnered with AT&T, Google, Lyft, Microsoft, Accenture and more to provide over 22,000 scholarships this year to those from communities under-represented in tech.
At Udacity, the Student Experience Operations team is deployed to provide world class customer experience to our student base. We are looking for a Social Support Manager to help learners find resolutions to their problems in a timely manner through social media.
This is a chance to affect thousands of students around the world who come to Udacity to improve their lives.
Your Responsibilities
- You will work within our Student Experience Operations team and be a key stakeholder in our Social Support Program
- Experience in Online Reputation management (ORM), escalation management on Social media.
- You will develop robust, integrated social media strategies to provide proactive support through social media
- Ability to promptly resolve learner issues and provide a delightful customer experience
- Measuring and reporting performance of social care campaigns (ROI, KPIs)
- Utilizing strong analytical ability to evaluate support tickets and user search behaviour to enhance social media content calendar
- Work in a test and learn environment that allows the team to constantly find new ways to unblock learners
- Stay up-to-date on social customer service best practices and industry trends
- Create and maintain workflows to escalate social media posts to Udacity Support helpdesk
What we value
- 3+ years of experience as a Social Media Specialist or similar role
- You are familiar with social media management softwares, especially Sprout Social
- Strong understanding latest trends across social media channels
- Attention to detail, time management skills and exceptional initiative & follow up skills
- You have deep customer empathy
- You have excellent written and verbal English grammar and language skills
Preferred Experience
- You are familiar with Web Analytics (Google Analytics, Amplitude)
- You are familiar with Zendesk
- Basic understanding of SEO
- Ability to create designs using Sketch, Figma, Adobe Illustrator
- Industry experience in EdTech
You will receive
- An amazing team to support your success and growth on the Udacity Student Experience Operations Team
- A competitive base salary
- Top-end bonus structure that rewards you for meeting and exceeding goals
- Pre-IPO stock options
Consider applying if your experience is close to what we described above. We look for people with exceptional potential, as we know highest performing teams include people of diverse backgrounds, perspectives, and life experiences.
Audacity Customer Service Number
Udacity is committed to creating economic empowerment and a more diverse and equitable world. We have partnered with AT&T, Google, Lyft, Microsoft, Accenture and more to provide over 22,000 scholarships this year to those from communities under-represented in tech.
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How a 6-month technology course at Udacity helped Anna Preis — and thousands of other people this year — change her life through a new career in tech.
Eight years ago, Anna Preis, originally from Poland, found herself in Dublin, Ireland, in a dead-end job working the phones for a payday lender. She hated getting people to take out high-interest loans she knew they could never afford to repay, but she had to meet her quotas to keep her job. 'It was heart destroying,' she says. She talked to customers all day long but was never able to truly help them. A string of customer service and customer retention jobs followed, until late last year when a particularly awful day at work caused her to question everything. 'I wanted to do something about my life,' she says.
Lifelong Learner and Web Developer
Ready for a change, Anna opened an email from Udacity. Google was offering scholarships for people who wanted to become developers. Anna was excited about the possibilities but it was a big leap: She knew nothing about programming or computers. 'It was like fairy dust and unicorns and magic,' she says. She went for it anyway, expecting to be rejected.
Anna was accepted! She jumped at the opportunity and discovered she was capable of more than she knew. She worked hard, and six months later, she graduated from Udacity's Android Basics Nanodegree program.
Today Anna works for Shopify, customizing and troubleshooting online stores to help entrepreneurs grow their businesses. She earned a raise in the process, but says it was never about the money: 'I would have taken a pay cut to do this,' she says. Pushing past her fears to become a programmer taught Anna that she can do anything if she puts her mind to it. 'This completely changed my life,' she says. 'It's extremely empowering!'
Anna's achievement was also a milestone for Udacity: She was the 50,000-th person to graduate from a Udacity Nanodegree program. By the end of this year, nearly 65,000 people from 160 countries will have graduated from Udacity Nanodegree programs. That's up from 18,000 alumni this time last year. Like Anna, many of our students are able to attend Udacity with financial support: 12% of our graduates earned scholarships from our generous partners, including AT&T, Bertelsmann, Google, Facebook and Lyft. We checked in with our Nanodegree students and alumni to learn more about their achievements and decided to share some of that data in an infographic, below.
Udacity collaborates with more than 250 global employer-partners including Amazon, AT&T, Google, Facebook, Mercedes-Benz and NVIDIA to close talent gaps. Our alumni also get a great return on their investment: In the U.S. and Canada, Udacity graduates who tell us they have secured new jobs after learning with us have reported an average annual salary increase of 38%. Moreover, over 50 companies, including AT&T, Audi and Airbus, partner with us to re-skill and level-up their existing workforce, so their employees can advance their careers within the company.
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At Udacity, we want students to attempt the impossible. Students like Anna inspire us immeasurably, and we celebrate their successes.